• rustic rest company header inspired by the Great Smoky Mountains of NC

Valley Views Cabin Information

Spectacular Valley Views Large Cabin Rental North Carolina Smoky Mountains

Please note that this page contains very important information regarding your cabin rental. It has answers to most questions you will have leading up to your stay with us as well as links to our extensive area information and local favorite things to do!

Welcome and Thank You!

profile photo of the owners of Rustic Rest Cabins with mountains in the background

Owner Contact Info

Please contact Brian first

  • Brian Whitener
    828-513-0767 or 828-455-1909
  • Sarah Whitener
    828-513-0767

Check-In & Check-Out

Check-In time is 4pm on the day of arrival and Check-Out is 10am on the day of departure. We often have same day bookings throughout the year so please be courteous to ensure proper cleaning time. Early check-in without prior approval is not allowed. This is by law considered trespassing and may result in a loss of deposit as well as eviction with no refund. We will contact you via text message if there is opportunity to check-in early. We do ask for a courtesy text or email upon check-out as well. A late check-out fee of $100 per hour will be added beginning the first minute after the initial grace period of 15 minutes past check-out time. This places a major strain on our housekeepers.

Guest Entry

There is an electronic keypad code to access the cabin. Your code will be sent to your email address on file two days prior to your arrival for safety and guest privacy reasons.

Directions

The property address and directions can be found at the bottom of this page.

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Pets

Pets- well behaved, house trained dogs are permitted with prior consent. We charge $30 per pet. We have a maximum of two pets. We prefer the pets live together or are used to being around each other. If booking through Airbnb, the pet fee will be sent through the resolution center roughly 14 days prior to check-in. No excessive barking and no running around off the property without a leash. When guests leave the cabin we prefer the dog be kenneled due to our policy of pets not being allowed on any piece of furniture. Pets cannot be allowed to wonder down to any neighboring property for child safety. Pet’s should be housebroken and any stains, puddles, or smells of urine or other waste will result in a loss of security deposit. We have a strict policy that pets are not allowed on any furniture whatsoever. Service animals are allowed under federal and NC state Law. North Carolina law does not classify emotional support dogs as service animals. The pet fee and rules apply to emotional support dogs. Guests will be held responsible for any damages caused by your pet or service animal. Any unauthorized pet caught on property will result in a $100 loss of security deposit.

WIFI

Password: rusticrest
The WIFI at the cabin will be slow, mountain WIFI, inconsistent satellite internet, or in some cases just a wireless card from Verizon. Please have reasonable expectations for the internet ahead of time. We are not really equipped in this area for streaming or higher end tech devices whatsoever. What a better way to enjoy the Smokies! Regardless it is there for when it's needed especially for making calls or text for our international guests.

Coffee

Ok we have to address one of the most important things…coffee! You will find a common drip coffee maker at the cabin with filters supplied. Coffee is a must on the deck in the morning!

Occupancy & Access

Eight (8), per our local lodging license, fire code and house rules. The maximum number of guests allowed at the dwelling is the number agreed upon at the time of booking. Anything above this number is by law considered trespassing and by definition a "party" or “event”. There is to be no PARTIES or EVENTS what-so-ever and violation of this rule as laid out in the rental agreement, Airbnb House Rules Section will be subject to immediate eviction and loss of the security deposit. This includes all children and infants. Should you have any guests over the maximum occupancy there will be a $50 per person per night charge for the total number of nights booked and/or possible loss of deposit and immediate eviction. Prior approval must be given in advance for additional guests to be on the property. Any number of persons above the total maximum occupancy number will immediately be asked to leave the property.

Unregistered Guests

Not permitted per lodging laws. The maximum number of guests allowed at the dwelling is the number agreed upon at the time of booking. Prior approval must be given in advance for additional guests to be on the property. Should you not register all guests, we may not be able to check you in, your check-in may be delayed, and/or additional charges may apply. Any number of guests above the agreed upon amount at the time of booking will incur a charge of $25 per person per night for the total number of nights booked. We may also require the additional guests to leave, and/or cancel your stay without refund. Adjustments to occupancy can be made up to several days prior to check-in.

Broader Mission

The Hive Lodge Logo inspired by a bee hive hanging on a branch in the Great Smoky Mountains
At Rustic Rest we have a broader mission to provide a restorative experience to larger groups and to those who are in the greatest need of rest and rejuvenation. This mission is the purpose behind everything we do.  It establishes a lasting and deep partnership with our guests.   Please check out our  About page for more details regarding the Hive Lodge and our "Heart of the Hive" mission. 
button that links to our comprehensive area information page
bustton that links to our recommended restaurants in the Bryson CIty and Cherokee NC area
button that links to our webpage with the best selfie spots in the Bryson City area

Furniture and Bedding

Furniture and bedding should NOT be moved for any reason with the exception of the chairs around the fire pit. From experience this results in damage and extra cleanup our housekeepers may or may be able to perform. Do not allow kids to jump on the beds and things of that nature. There is to be NO sleeping on the couches. This creates an unsanitary environment for future guests and can cause major issues with the guest checking-in after your stay. We have the correct number of beds/persons ratio to allow for our maximum occupancy. This will result in a $200 extra cleaning fee for any couch that is slept on or large pieces of furniture/bedding that is moved around. Additional charges for soiled or stained furniture or bedding can also result if needed.

Cell Signal

Most of the cell phone carriers will work intermittently and have dead spots in the mountains of Western North Carolina. Also, inside the National Park you will mostly be without cellular service so please be prepared for this. Once your at the cabin we haven’t really had anyone mention signal issues other than T-mobile or possibly our international guests.

Linens, Towels, Toiletries

Linens and towels are provided for your stay along with basic toiletries such as one roll of toilet paper per bathroom, one roll of paper towels, and dish soap. We provide the proper amount of towels, wash cloths, bed linens, blankets, and two pillows per queen bed. Please place used bath towels and wash cloths in the laundry baskets. Please do not wash the linens, that is a service we provide for our guests. Please note there are no extra blankets or linens at the cabin for sanitary and logistical reasons upon departure.

Indoor Fireplace

The fireplace will be automatically turned on when the weather cools enough. This is roughly between October and the end of March each year for guest enjoyment. Use one of the desired timer settings for the fireplace. The glass should not be opened and remain closed at all times. The fireplace fan can also be turned on while the fireplace is in use only. Fireplace should not be left on without supervision. Any tampering or rule violation will result in a loss of deposit and can lead to immediate eviction.

Cab, Shuttle, and Uber Services

Outside Grill and BBQ

There is a park style charcoal grill at the cabin. See "On the way in" section for the closest grocery and convenient stores. Please discard hot coals in the metal bucket and dump as necessary.

On the Way In

The closest grocery stores are located in Bryson City and Cherokee. Even though the cabin is private and secluded you are not actually remote. There is a Food Lion in Cherokee and an Ingles in Bryson City. Both are around 10-15 minutes away from the cabin. There are also many convenient stores that sell bundles of firewood and other items you may need.

Fire Pit

There are places to purchase bundles of firewood at just about every gas station, grocery store, and everything in between in the area.  Many guests also use sticks, twigs, and such from around the property which is also perfectly fine with us.  We are in a class 10 fire district so there should be no Bon-fires or fires burned out of the fire ring. Keep in mind that wood cannot be taken from or to anywhere in Cherokee or inside the Great Smoky Mountains National Park and transported unless its labeled as kiln dried.

Physical Address

Mountain Roads and Speed Limit

The road leading up to the cabin is a single lane gravel road with many places to pull to the side in the event of oncoming traffic.  Maintaining a consistent speed is the best approach on any inclined mountain road. Please note 4 wheel drive is NOT needed to get to the cabin unless in the unlikely event there is snow on the ground. There is a very strict speed limit of 10mph in the community. There is a community watch in place and any violation of this will result in law enforcement being called and/or immediate eviction. Please note 4 wheel drive is NOT needed to get to the cabin unless there is snow on the ground.

Trailers and Extra Vehicles

People love this area for its seclusion, privacy, and peaceful mountain escape. With many roads in the area gravel, including the residential roads to the cabin, we must limit the number of vehicles as well as any extras. We have a maximum of four(4) vehicles that should be at the dwelling. Please ensure carpooling to limit traffic to the dwelling. Motorcycles, campers, or trailers of any kind are not permitted without prior approval. Side by sides, 4-wheel vehicles of any kind are also not permitted on the property. There are noise issues and liability issues with this type of activity.

GPS can sometimes be very spotty in the Smoky Mountains. Below you will find detailed directions to our properties just in case GPS does not work for you.

Map

Smoking

The cabin and deck or porch areas are all non-smoking areas. There can be absolutely no smoking or vaping inside the dwelling whatsoever. If absolutely needed please smoke only by the fire-pit or designated smoking area. Guests are also responsible for picking up their own butts. There will be extra cleaning fees associated with cigarette butts($25 per cigarette) around the property or ashes on the deck areas.

Heating and AC

The heat and AC can be set to your desired temperatures between the ranges posted at the cabin(68 degrees-74 degrees). The windows and doors should NOT be left opened while Heating/AC is on(no different from what you expect at your own house we do not want to heat and cool the outside). From November 1st through April 1st no windows should be opened whatsoever in the cabin. Failure to comply with this house rule will result in a loss of security deposit and possible eviction.

Trash

There are trash bins located beside the cabin. Please keep all trash in the cans with the lid securely on top. Trash day is on Thursday and/or is picked up as needed usually upon check-out. Please let us know if the trash is full and please no large cardboard or excessive trash. We have to pass on charges for this.

Bear Country

Known more for being pests and sightings are abnormal; please remember bears are in the area. Do not leave food in your vehicle or outside areas. There are also other wild animals in the area such as Elk, Coyote, etc that have potential to be dangerous. Always keep a watch on children and keep a safe distance from any wild animals. The recommended safe distance is at least 50 yards from bear and Elk.


Notable Mentions

We also want to mention a few notables for any new guests that can make your entire stay a little more pleasant. Ever wonder why the area flora is so lush and green? The Great Smoky Mountains and Bryson City area are considered a temperate rain forest. So, whether you are hiking or just going for a walk around the property or in town in Bryson City it is recommended to have a light rain jacket for those short pop up showers. Be sure to check-out our Area Info page that contains an extensive list and description of our favorite things to do in the area. Please feel free to ask us any questions about excursions and other area attractions! We have also listed a few recommended readings, if you are interested, below.

Recommended Readings


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